I just thought I would tell you a little story, I have used Nationwide online banking for years, but when it comes to service it is like pulling your hair out.
I cancelled a Direct debit at least 6 times, and 6 times nothing happened until I had to send them a message telling them that I would have to go to my lawyer.
Another little story, I was once told by a nationwide phone bod that they are not a bank and thus do not have to provide the same service so I should go some place else, it is not their problem.
Gotta love the English, they just don't do service!
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