This blog is all about poor customer service. If you have a poor customer service story, I want to hear it. I want to post it here and name and shame the people who you talked to. I don't care if you name and shame some poor person in a call center, because if they had any guts they could stand up and say I will not work for a company that does not wish to provide good customer service.
Tuesday, 29 June 2010
Banks and what they tell you....
Just a little note, Banks will tell you one thing, and then do another, we all know this, but my problem is why don't we do something about it?
Wednesday, 2 June 2010
Nation Wide
I just thought I would tell you a little story, I have used Nationwide online banking for years, but when it comes to service it is like pulling your hair out.
I cancelled a Direct debit at least 6 times, and 6 times nothing happened until I had to send them a message telling them that I would have to go to my lawyer.
Another little story, I was once told by a nationwide phone bod that they are not a bank and thus do not have to provide the same service so I should go some place else, it is not their problem.
Gotta love the English, they just don't do service!
I cancelled a Direct debit at least 6 times, and 6 times nothing happened until I had to send them a message telling them that I would have to go to my lawyer.
Another little story, I was once told by a nationwide phone bod that they are not a bank and thus do not have to provide the same service so I should go some place else, it is not their problem.
Gotta love the English, they just don't do service!
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