Banks and what they tell you....

Just a little note, Banks will tell you one thing, and then do another, we all know this, but my problem is why don't we do something about it?

Nation Wide

I just thought I would tell you a little story, I have used Nationwide online banking  for years, but when it comes to service it is like pulling your hair out.

I cancelled a Direct debit at least 6 times, and 6 times nothing happened until I had to send them a message telling them that I would have to go to my lawyer.

Another little story, I was once told by a nationwide phone bod that they are not a bank and thus do not have to provide the same service so I should go some place else, it is not their problem.

Gotta love the English, they just don't do service!

Here is a good list

http://www.customerservicemanager.com/poor-customer-service-examples.htm

Poor customer service examples:




1. Reaching a checkout in the supermarket and the cashier refusing to serve you as he is "just closing the aisle".



2. Phoning a call center and getting lost in an endless loop of voicemail recordings.



3. Having to invest your own money to use a supermarket trolley (to go and BUY things from them!)



4. Being treated like a criminal at airport security.



5. Not getting batteries with your recent gadget purchase.



6. Slow replies to support request emails when you've just purchased a product online.



7. Waiting more than 30 minutes for something to eat in a restaurant.



8. Calling up a call center and being unable to speak with a human being.



9. Having to wait in all day because the online shop you purchased from is unable to tell you when they will deliver.



10. Telephone companies charging extra if you want to pay your bill in cash.

I saw this list and site and thought I would let people know about it.

I found this, and it reminded me of how much I hate them as well

http://www.complaintsboard.com/complaints/poor-customer-service-amp-receiving-the-amount-c95732.html

Poor customer service & receiving the amount Complaint Rating: Company information: Barclay Card I’m the customer of Barclays in India (Nov. 2007 – till date), I m not using this card for my regular uses, I use this card only once and that the mistake i made in my life. Dont ever believe on the customer care people misguide you and never tell you the truth behind so-called customer care service. They offer me the medical insurance service through this card, when i told them that i don’t want they told me Do not worry if you canceled this then you Do not have to pay any single rupee. When i canceled that police within the month of period i inform them that i canceled that policy, they said ok no need the approach to Barclay the if you canceled that policy and you don’t have to pay any thing. But after a month of period when i received the statement it showed that the amount is credited when i called up again they said don't worry you will received next month the corrected statement. In month of June i received the SMS that your card is suspended due to the outstanding When i approach again then again told me the same sentence that we will reverse that amount you will received the corrected statement. But this is the September month the situation is same and they not doing any thing about my query but they are very particular to send the reminder SMS and reminder Recorded call. They also mention one number that is relation the dispute department. I tried that number so many time number never getting connected. After the 10 month they are now saying the new thing that you not informed the Barclays card department for cancellation. I required your suggestions and guideline to avoid the further complications

ACAS - What sort of service is this?

ACAS - They want the strikes resolved via ACAS? No one is going there? Wonder why? I went to ACAS once, they provide you with someone to assist you, do you know what this assistance means? They sent you an email saying they can not assist you, and that you should go to CAB, citizens advice bureau.

That was the sum total of this advisors assistance.

The whole reason I went to ACAS was because my employer at the time broke the law, but this never seems to come into it. You can not report it to anyone, and no one will do anything about it.

I still have no idea what happened in my case, nor have I had any letters or anything.

We want your customer service stories here, and we want names, we will publish everything, and let them come to us to tell us to take the story down!

Poor customer service leads to loss of customers

26 March 2009 BI Norwegian School of Management

Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by cost reductions.  
Professor Tor W. Andreassen and associate professor Line Lervik Olsen of BI Norwegian School of Management have carried out a broad-ranging study of 899 bank customers to see how good and bad customer service affects the customer’s opinion of his/her bank.  
Their findings were published in a research article in the international scientific journal   Managing Service Quality. This article earned  Andreassen and Olsen the research award ”MSQ 2008 Highly Commended Paper Award”.
The higher the education, the lower the customer satisfaction
More than four out of ten (42%) of the bank customers that were interviewed reported poor customer service, while the remaining customers were generally pleased with the customer service at their bank.  
There are only minor differences between males and females. Of the unhappy bank customers 52 per cent are men and 48 per cent are women. Of the customers who feel they receive good service, 52 per cent are women and 48 per cent are men.  
There is a higher number of people with tertiary education (university graduates) in the group that experience poor service (53% have a university degree) than among those who feel the customer service is good (37% have a university degree).  
Good service creates stronger ties
The study shows that customer service plays an important part in the customers’ evaluation of a service experience.  
“When the customers feel they receive good service, they also tend to view their service supplier as more attractive than the competition, it affects customer satisfaction, and not least the degree to which they develop financial, rational and emotional ties to the service supplier,” explains Tor W. Andreassen. 
Customers who feel that the service they receive is good, require fewer proofs and consequently search less for confirmation that they have made the right choice of service supplier, than do people who feel they get bad service.
Poor service leads to more critical assessment
Customers who receive poor service, become more cautious and particular in their assessment of the service supplier, and are much more aware that their choice may not have been a good one.  
These customers tend to feel that they miss out on benefits that other customers receive, they become less satisfied, and develop weaker ties to the service supplier in terms of financial, rational and emotional attachment, according to the paper.
Customers who feel they receive bad service tend to ‘sit on the fence’ and wait for a better alternative. They will be the first to leave when the opportunity is there.
The study shows that companies can improve their present and future market position through ensuring good customer service. Through their customer service, companies develop stronger emotional ties with their customers, and will appear as more attractive than the competition.  
“Having satisfied, loyal and profitable customers must be every manager’s dream come true. Customer service might be a way of achieving this, not least when times are tough,” claims the BI professor.

AWD-IT

AWD-IT - They sell second hand goods as New.... Never Order from this Company...

Aria Ltd.

Never order anything from Aria, they will not Deliver, nor do they sign to registered mail. They Will Rip You Off, if you search the internet you will find out. Blagger -

Barclays

Barclays - IS CRAP!

They allow fraudulent transactions on business account, they do not verify with the business address, nor do they seem to care when you complain about it. They simply say, yeah, maybe we can get it back.

Barclays Business is the worst service possible, and I suggest that you change your bank ASAP.